How You Handle Conflict
Understand how you handle conflict – and learn new ways to respond.
CSI brings awareness to how you typically respond when disagreements arise. It helps you notice patterns in everyday interactions and turn difficult moments into opportunities for learning and growth.
What is CSI?
Conflict Styles Inventory (CSI) is a simple, research-based assessment that helps you understand your natural approach to conflict – how you respond when opinions differ, tensions rise, or conversations feel uncomfortable.
It helps you:
- Recognise your usual conflict patterns
- Understand what you tend to avoid, push for, or compromise on
- Build healthier, more effective relationships
- Respond more thoughtfully in challenging situations
CSI is grounded in a globally recognised conflict framework and presents insights in a clear, practical way.
Built on Trusted Science
CSI is based on the well-known Thomas-Kilmann Conflict Styles framework, which identifies five common ways people respond to conflict.
Rather than labelling right or wrong styles, CSI helps you understand:
- What comes naturally to you
- What you may be overusing or underusing
- When a different approach might be more helpful
See Your Insights Clearly
The CSI report gives you a simple snapshot of your conflict preferences.
It includes:
- Visual scales showing how actively you use each conflict style
- Reflection questions that help you notice patterns and choices
- Clear visuals with practical guidance for everyday situations
Turn Conflict into Growth
Whether you want to understand yourself better, improve relationships, or support meaningful conversations with others, CSI is a ready-to-use tool that makes it easier to begin.
Conflict doesn’t have to be avoided – it can be understood, navigated, and learned from.